Shipping Policy

Effective Date: September 30, 2025
Applies To: Orders placed on dozpets.com (USA Only)

📦 Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive an email confirmation with your tracking number.

🇺🇸 Shipping Coverage

We currently ship only within the United States.
At this time, international shipping is not available.

🚚 Shipping Methods & Estimated Delivery

We work with trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery.

Delivery times may vary due to weather conditions, holidays, or carrier delays.

📍 Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking details.
You can track your shipment directly on the carrier’s website using your tracking number.

🚫 Shipping Restrictions

We currently do not ship to:
PO Boxes, APO/FPO addresses, Alaska, Hawaii, or U.S. Territories.

Additionally, hazardous materials, oversized items, or restricted products may not be eligible for shipping.

🔄 Incorrect Address or Failed Delivery

Please ensure that your shipping address is accurate at checkout.
If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipment costs.

📩 Questions?

If you have any questions about your order or shipping, please contact us:

Email: contact.dozpets@gmail.com
Phone: +1 (608) 618-9001
Address: 1140 Baywood Dr, Apt 80, Petaluma, California 94954, United States